Customer Privacy Policy

Overview Ur Kitchen Queen, trading as Ievas Table ("we", "us", "our") operates www.ievastable.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use the Site, place orders, or otherwise interact with our Services. By using the Services you consent to the practices described here. If you do not agree, do not use the Services.

Changes to this Privacy Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on the Site with the "Last updated" date. Material changes will be communicated as required by applicable law.

Information We Collect We collect personal information necessary to provide and improve our Services. Categories include:

• Information you provide directly: name, delivery and billing address, phone number, email, order details (items, custom instructions, delivery date/time), account credentials, customer support communications.
• Payment information: payment confirmations and transaction identifiers. Payment card or UPI details are processed by our payment processors (we do not store full card data).
• Usage and device data: IP address, browser type, device identifiers, pages visited, cookies and similar tracking data.
• Third‑party information: data from service providers (e.g., Shopify, payment processors) or other sources when necessary to fulfill orders.

How We Use Personal Information We use personal information for purposes including:

• Order processing, payment, delivery and customer support.
• Managing custom and catering orders (including contacting you about requirements or payments).
• Communication about order status, account notifications, and transactional messages.
• Marketing and promotions (email/SMS/phone) where you have consented or where permitted by law; you may opt out at any time.
• Fraud prevention, security, and legal compliance.
• Improving our Site, products and Services and analytics.

Cookies and Tracking We use cookies and similar technologies to operate the Site, remember preferences, run analytics and deliver marketing. For details about cookies used via Shopify and managing them, see Shopify’s cookie documentation. You may disable cookies in your browser, though some Site features may not function correctly.

Common Cookies Used

• Shopify storefront cookies — Purpose: Maintain shopping cart, session and storefront preferences. Source: Shopify. Type: Essential/Functional. Retention: session or up to 2 years.
• Analytics cookies (e.g., Google Analytics) — Purpose: Collect aggregated usage data to measure and improve site performance (pages visited, duration). Source: Google/analytics provider. Type: Performance/Analytics. Retention: typically 14 months (provider‑dependent).
• Marketing/Advertising cookies (e.g., Google Ads, Facebook Pixel) — Purpose: Deliver and measure targeted ads, track conversion events and build remarketing audiences. Source: Advertising partners. Type: Marketing/Targeting. Retention: up to 2 years (provider‑dependent).
• Payment/Checkout cookies (payment gateway) — Purpose: Facilitate secure checkout and payment processing with third‑party providers (Razorpay, Paytm). Source: Payment processors. Type: Essential/Security. Retention: session or as required by provider.
• Preference cookies — Purpose: Remember language, display and other user preferences to improve experience. Source: Site or third parties. Type: Functional. Retention: up to 1 year.

Note: Exact cookie names, lifespans and purposes may vary by provider and configuration. For details about cookies set by Shopify and third parties used on our Site, see Shopify’s cookie documentation and the privacy policies of the relevant third‑party providers. Users can manage or disable cookies via browser settings, though disabling cookies may impair Site functionality.

Payment Processing and Security Payments are processed via third‑party providers (Razorpay, Paytm, card processors, UPI). These providers collect and process payment information according to their own policies. We do not store full payment card numbers on our servers. We implement commercially reasonable technical and organizational measures to protect your data, but no system is completely secure.

Disclosure of Personal Information We may share personal information with:

• Service providers and vendors who perform services for us (payment processors, hosting, analytics, order fulfillment).
• Our business partners for marketing or as needed to provide services you request (e.g., catering partners).
• Legal authorities or others when required by law, to enforce our Terms, or to protect rights, property or safety.
• Parties involved in a business transaction (sale, merger, restructuring) subject to standard confidentiality protections.

We do not sell personal information. We share data only as described above and in compliance with applicable law.

Allergens and Order Notes If you provide allergy information or special instructions as part of an order, we will use it solely to fulfill the order and to help prevent cross‑contact where feasible. Note: all products are prepared in a common facility that handles gluten, nuts and eggs; traces may be present.

Data Retention We retain personal information as long as necessary to fulfill the purposes outlined (order fulfillment, accounting, dispute resolution, legal compliance, marketing where permitted). If you wish to request deletion or restriction, contact us (see below); we will respond as required by applicable law.

Your Rights Depending on applicable law, you may have rights including to:

• Access or obtain a copy of personal information we hold about you.
• Correct inaccurate information.
• Request deletion or restriction of processing.
• Withdraw consent for marketing communications.
• Object to processing where lawful grounds permit. To exercise rights, contact us (see below). We may require verification and will respond within applicable timeframes.

Children Our Services are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child’s information has been provided, contact us to request removal.

International Transfers Your data may be processed or stored outside your country by service providers. Where required, we use appropriate safeguards for such transfers.

Security We use administrative, technical and physical safeguards to protect personal data. No transmission or storage is entirely secure; we cannot guarantee absolute security.

Complaints and Dispute Resolution If you have concerns about our handling of personal data, contact us first at infoievastable@gmail.com or +91 97111 13833. You may escalate to applicable data protection authorities if not satisfied with our response.

Contact Information For privacy questions, data requests or complaints: Email: infoievastable@gmail.com Phone: +91 97111 13833 Address: Khirki Extension, Malviya Nagar, New Delhi, DL 110017, India

Effective Date This Privacy Policy is effective as of the dates shown above.